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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bob Lung

Bob Lung

August 28, 2026

5  out of  5
rating by Bob Lung
"Morgan from State Farm helped me get home insurance in a matter of minutes when others took days to even get back to me."
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Joan Nordan

August 27, 2026

5  out of  5
rating by Joan Nordan
"This is the first time I have been in contact with this agency since my previous agent retired. I am very impressed. Not only did Mary P. reach out to me to inform me of my new premium, but when I returned her call she took the time to go over ALL of my policies with me. She was lovely to speak with. Mary has given me some things to think about and didn't want to rush me into any answers now. We will be touching base in a week which will give me plenty of time to check into things on my end. I am so happy to be with State Farm since 2017 and have someone like Mary taking care of me."
We responded:
"Joan, thank you so much for this amazing review! We are so glad to hear your experience with our office was so pleasant and we look forward to serving you for many more years to come. - Matt "
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Kuyper Reynolds

August 18, 2026

5  out of  5
rating by Kuyper Reynolds
"Matt was very helpful in getting things transferred and set up moving from Kentucky to Ohio"
We responded:
"Kuyper, thanks for the 5-star review and welcome to Ohio! Happy to get you settled here and look forward to working with you more in the future. - Matt "
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Valerie Reno

August 18, 2026

5  out of  5
rating by Valerie Reno
"Working with Matt Nance from State Farm was an incredible experience. He took the time to break down my new homeowners insurance policy in plain English, making complex terms easy to understand. I walked away knowing exactly what is covered and feeling completely confident in my protection. If you want an insurance agent who actually explains things clearly and cares about your peace of mind, I highly recommend Matt Nance at State Farm!"
We responded:
"Thank you for your 5-star review, Valerie! We appreciate your business and your recommendations! We'd love to have more loyal customers like yourself. - Matt "
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J A

August 13, 2026

5  out of  5
rating by J A
"We had an in-depth review of our insurance policies with Matt today, and we appreciate how he explained everything clearly and comprehensively. Would recommend!"
We responded:
"Judy, it was a pleasure meeting with you all today and I'm glad you found it to be informative. We really appreciate your feedback! - Matt "
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Jillian Logsdon

July 28, 2026

5  out of  5
rating by Jillian Logsdon
"Matt was super friendly and helpful to us, on everything from insurance to finance to job hunting. He definitely goes above and beyond"
We responded:
"Jillian, thanks so much for your review! I was happy to help make your move to Cincinnati a bit easier for you all. Looking forward to working with you guys more in the future! - Matt "
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Karey Winnert

July 16, 2026

5  out of  5
rating by Karey Winnert
"Matt was very friendly and knowledgeable"
We responded:
"Karey, thank you for taking the time to leave us a review. We enjoyed working with you for your daughter's renter's insurance. - Matt "
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Sheri Salyer

July 13, 2026

5  out of  5
rating by Sheri Salyer
"My husband and I recently relocated to the West Chester area and needed to pick a new agent to handle our State Farm policies. Glad we picked the Matt Nance agency because the level of customer service we received is far above that of our previous agent. It was so easy and when we had questions about another topic, Mary our office contact handled it all smoothly. I rarely do reviews but this time I needed to speak up. If you need insurance or related financial products check these folks out, you won’t be disappointed!"
We responded:
"Sheri, thank you so much for this glowing review of our office and welcome to West Chester! We really appreciate you taking the time to leave us your feedback and always love to hear when we can make an impact in our customers' insurance experiences. Mary really enjoyed working with you and we all look forward to helping you more down the road. - Matt "
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Steven Hansbrough

July 8, 2026

5  out of  5
rating by Steven Hansbrough
"Great experience saved me a decent amount of of money nice people easy to talk to"
We responded:
"Steven, thanks for the 5-star review of our office. Glad we could save you all some money and get your auto, home and life insurance in place. - Matt "
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Tylor Obermeyer

June 26, 2026

5  out of  5
rating by Tylor Obermeyer
"Mary was extremely helpful getting me settled in moving from another state. She made the transition process seamless and really went above and beyond to make me feel welcome. Highly encourage others to look into Matt Nance State Farm, his team is top tier."
We responded:
"Tylor, thank you for leaving us a 5-star review! We love hearing that your move to Ohio was made a little easier by our team. Welcome to the area and to our agency! - Matt "
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Randy Bollenbacher

June 12, 2026

5  out of  5
rating by Randy Bollenbacher
"Great service. Matt worked with in a very professional manner. I would highly recommend him."
We responded:
"Randy, thank you very much for your kind words and recommendation. We appreciate your business and are glad we could save you on your home, auto and umbrella insurance. - Matt "
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Dennis Judd

May 29, 2026

5  out of  5
rating by Dennis Judd
"Matt and his staff were extremely knowledgeable and friendly. all questions and concern were completely addressed. we could not have had a better experience."
We responded:
"Dennis, thank you very much for your 5-star review! We appreciate you taking the time to tell us about your experience with our office and are glad to hear it was a great overall experience. - Matt "
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Marianne Shelton

May 29, 2026

5  out of  5
rating by Marianne Shelton
"We’re very happy with how knowledgeable and helpful Matt and his assistants are each time we contact them. Most recently, Mary helped make policy changes. The process was personal, pleasant and efficient — customer service at its best."
We responded:
"Marianne, thank you for leaving us a 5-star review! We love hearing about our customers' satisfaction with our office and look forward to continuing to serve you. - Matt "
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Luci Stangby

May 20, 2026

5  out of  5
rating by Luci Stangby
"Matt is so helpful and knowledgeable. He cares about getting his clients the best service for an affordable price, and he is incredibly personable."
We responded:
"Luci, it was a pleasure working with you and Donovan to set up your auto insurance. Thank you for the review and the kind words! - Matt"
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Tempest

May 18, 2026

5  out of  5
rating by Tempest
"Morgan is always really helpful any time I call. Shes also so sweet, she has made the renters insurance part of moving out so stress-free!"
We responded:
"Tempest, thank you for your review! I know Morgan certainly appreciates the kind words and has enjoyed working with you as well. We love to hear about our customers stress free experiences! - Matt "
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Davron Urunbaev

May 18, 2026

5  out of  5
rating by Davron Urunbaev
"Morgan Donathan, A very polite girl and helped me get an insurance policy, I am very grateful to her for her work"
We responded:
"Davron, thank you for leaving our office a 5-star review! We're glad we were able to get your auto insurance set up and look forward to working with you more in the future. - Matt "
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Amanda Horn

April 20, 2026

5  out of  5
rating by Amanda Horn
"The are so easy to work with and very personable."
We responded:
"Amanda, thank you for your 5-star review! We love hearing this and are happy we could make your auto and home insurance purchasing experience an easy one. - Matt "
Profile photo of Charles Plummer

Charles Plummer

April 18, 2026

5  out of  5
rating by Charles Plummer
"We’ve had a wonderful experience working with Mary at Matt Nance State Farm. From our very first interaction, Mary has been incredibly professional, kind, and attentive to our needs. Moving to a new area can be overwhelming, but she has truly been a breath of fresh air as our family has settled into Ohio.

Mary took the time to answer our questions thoroughly, made sure we understood our options, and followed up in a way that showed genuine care rather than obligation. Her friendly demeanor and willingness to go the extra mile made a significant difference for us during a season of transition.

If you’re looking for someone who is knowledgeable, responsive, and truly invested in helping people, I highly recommend reaching out to Mary. She represents the kind of service that builds trust and makes you feel confident you’re in good hands."
We responded:
"Charles, thank you so much for this wonderful review of our office! We are so glad to hear that Mary was able to make your family's transition to Ohio a pleasant experience and we look forward to continuing on the relationship with you all for many years to come! Mary is a valued member of our team here and I will make sure that she sees this. - Matt "
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Anita B.

April 8, 2026

5  out of  5
rating by Anita B.
"Mary , with Matt Nance's office was very pleasant and handled all of my needs and concerns."
We responded:
"Anita, thank you for leaving us a 5-star review! We appreciate your business and are happy to hear we were able to meet all of your needs. - Matt"
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Lauren Skeens

March 20, 2026

5  out of  5
rating by Lauren Skeens
"Matt made the process so easy! He answered all of my questions & ensured I understood! Happy to have a life insurance policy with the best!"
We responded:
"Lauren, thank you for taking the time to leave us this awesome review! We appreciate your business and are glad we were able to get your life insurance coverage in place. - Matt "
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Mo Alaina

March 20, 2026

5  out of  5
rating by Mo Alaina
"I had such a great experience setting up my life insurance policy with Matt. He made process quick and easy , and explained my benefits in detail. I highly recommend Matt Nance State Farm ."
We responded:
"Morgan, thank you for your review! We enjoyed working with you and are happy we could get your life insurance set up for you and your family. We look forward to working with you more going forward! - Matt"
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Kathy Hamilton

March 3, 2026

5  out of  5
rating by Kathy Hamilton
"Matt Nance was very easy to work with and answered all my questions easily.I feel very confident working with him or his team in the future."
We responded:
"Kathy, thank you for this review! We're glad we could make the process easy for you and look forward to helping you more in the near future! - Matt "
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Alicia Jones

February 27, 2026

5  out of  5
rating by Alicia Jones
"I had a great experience working with Matt when looking for a new auto insurance policy. He was very knowledgeable and helpful! The price I paid for bundling auto and renters was by far better than just auto with my previous insurance company. Great service and experience altogether."
We responded:
"Alicia, thank you for your kind review! We appreciate your business and are always happy to hear when we are able to provide insight as well as great value in our products. - Matt "
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Kendra Martin

February 21, 2026

5  out of  5
rating by Kendra Martin
"I recently moved to Ohio and needed both renters insurance and to switch my auto policy. Mary with Matt Nance's office is very responsive and thorough, and also very kind and personable. Every time I have called, she answers the call and is very prompt with providing needed services. I have been a State Farm customer for years and the service with this office has been incredible. Highly recommend!"
We responded:
"Kendra, thanks so much for this review and welcome to Ohio! We're so glad we could make the move a bit easier for you and are here for all of your insurance needs. Thank you for your business! - Matt"
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Molly Sweeney

January 21, 2026

5  out of  5
rating by Molly Sweeney
"I have worked with Lori numerous times now and she couldn't have been nicer or more helpful. She's a ray of sunshine in today's bleak world of customer service!"
We responded:
"Molly, thank you for this great review. I know Lori and all of us here at our office appreciate the kind words and working with customers like yourself. - Matt "